Return Policy

At Aeric Kitchen and Furniture, brought to you by Home Trend Furniture Pte Ltd, our aim is to ensure that you are completely satisfied with your purchase. We understand that sometimes you may need to return a product you have purchased from our online store, To make the return process as seamless as possible, we have outlined our Return Policy below.

Time Frame for Returns:

  • Standard Returns: Products cannot be returned unless defective or damaged.
  • Defective or Damaged Goods: If you receive a product that is defective or damaged upon arrival, please report it to us within 7 days of delivery for a priority return process.

Conditions for Return:

  • Proof of Purchase: You must provide a valid proof of purchase from Home Trend Furniture Pte Ltd.
  • Condition of Goods: Products must be returned in their original condition, unopened and unused, with all original packaging, labels, and accessories. Customized items, unless defective, cannot be returned.
  • Custom-Made and Special Order Items: Custom-made or special order items are only eligible for return if they are defective or not as per the agreed specifications.

Process for Returns:

  • Contact Our Customer Care Team: To initiate a return, please contact our Customer Care Team at or call our support line: +65 63666296 Provide your order details and the reason for the return.
  • Return Authorization: Upon review, if your return meets our policy conditions, we will provide you with instructions on how to return your product.
  • Return Shipping: Customers are responsible for the return shipping costs, unless the product is defective or the return is a result of our error. For defective or damaged products, Home Trend Furniture Pte Ltd will arrange for pickup.
  • Inspection: Returned items will be inspected upon arrival. Items must meet our return condition requirements to qualify for a refund or exchange.
  • Refund or Exchange: Once your return is processed, we will issue a refund to your original payment method or arrange an exchange, depending on your preference and stock availability.

Non-Returnable Items:

  • Please note, some items are not eligible for return, including:
  • Clearance or sale items marked as final sale.
  • Products that have been assembled or installed.
  • Customized items that are made to order, unless defective.

Damaged or Faulty Goods:

If you receive a product that is damaged or faulty upon delivery, please contact us immediately. Home Trend Furniture Pte Ltd will prioritize the resolution of such issues, offering a replacement, repair, or refund as appropriate.

Contact Information:

For any queries regarding returns or to initiate a return, please contact:

Address: 280 Woodlands Industrial Park E5, #04-16/17 Harvest @ Woodlands, Singapore 757322
Email: ; Phone: +65 63666296

We value your business and are committed to providing quality products and service. Thank you for shopping with Home Trend Furniture Pte Ltd.